Charging Issues

Tracker doesn’t show a charge LED when on the dock

1. Verify the dock has power. A small LED on the dock indicates it’s getting power. If not, check the USB cable from the dock to its 5V source.
2. Swap dock ports. Move the tracker to a different slot. If it now charges, that slot is the problem.
3. Check the tracker’s USB-C contacts. Lint or pocket debris can wedge in there. A quick blow-out usually fixes it. Don’t poke with metal.
4. Try a direct USB-C charge. Plug a USB-C cable straight into the tracker from a PC USB port. If it charges directly but not on the dock, the dock is the issue.

Dock has no power at all

• Try a different PC USB port or powered hub with a known-good USB-C cable
• Try a different USB port or wall outlet
• If still nothing, the dock has likely failed — reach out via support

Charging seems unusually slow

A full charge from a PC USB port takes a few hours. That’s slower than a wall charger, and it’s deliberate — see Charging for why we don’t recommend wall chargers. If a charge is taking dramatically longer than a few hours from empty, the issue is usually:

• A dock port with bad contact — swap the tracker to a different slot
• A flaky USB cable between the dock and the power source — swap it
• A tracker that isn’t seated properly in its slot — re-seat it, USB-C end down

Tracker says charged but dies quickly

See Short Battery Life.

Tracker is hot during charging

Mild warmth is normal — lithium batteries warm up while accepting current. Hot enough to be uncomfortable to touch is not normal. Pull the tracker off the dock immediately, let it cool, and reach out via support.

Do not continue charging a tracker that’s running hot.

Don’t

• Use a 9V/12V “fast charger” with the tracker or the dock — 5V only
• Use a cheap no-name wall charger — these have fried trackers; a PC port is the safe source
• Charge a tracker that just came in from cold weather (let it warm up)
• Leave trackers on the dock for weeks at a time once full — see Battery Care