Charging Issues

Tracker doesn’t show a charge LED when on the dock

1. Verify the dock has power. A small LED on the dock indicates it’s getting power. If not, check the USB cable from the dock to your wall charger.
2. Swap dock ports. Move the tracker to a different slot. If it now charges, that slot is the problem.
3. Check the tracker’s USB-C contacts. Lint or pocket debris can wedge in there. A quick blow-out usually fixes it. Don’t poke with metal.
4. Try a direct USB-C charge. Plug a USB-C cable straight into the tracker from a wall charger. If it charges directly but not on the dock, the dock is the issue.

Dock has no power at all

• Try a different wall charger with a known-good USB-C cable
• Try a different wall outlet
• If still nothing, the dock has likely failed — reach out via support

Charging is very slow

You’re probably charging from a PC port. PC USB ports often share current across many devices. Move to a wall charger.

Also: USB-C wall chargers vary wildly. A phone-style wall charger usually delivers more current than the wall-wart that came with a Wi-Fi router.

Tracker says charged but dies quickly

See Short Battery Life.

Tracker is hot during charging

Mild warmth is normal — lithium batteries warm up while accepting current. Hot enough to be uncomfortable to touch is not normal. Pull the tracker off the dock immediately, let it cool, and reach out via support.

Do not continue charging a tracker that’s running hot.

Don’t

• Use a 9V/12V “fast charger” with the tracker or the dock — 5V only
• Charge a tracker that just came in from cold weather (let it warm up)
• Leave trackers on the dock for weeks at a time once full — see Battery Care